stop losing time & money to inefficiency
I'm Jim Keiffer,
and I help electric cooperatives,
municipal utilities, & broadband
providers
Transform Challenges into Strategic Success.
Signs of trouble in your organization
• Negative feedback on social media
• Employee morale issues
• Disengaged or problem employees
• Uncertainty caused by changes in leadership
• Unexplained decline in expected results (take rates, margins, churn, etc.)
• Customer expectations and frustration issues
• Lack of unified directionOther Issues
• Succession planning needs
• Organizational structure issues
• Lack of standard operating procedures (SOPs)
A Strategic Approach
With 40+ years of utility and consulting experience, Jim Keiffer delivers results for your organization:
• Increased customer satisfaction
• Improved employee morale
• More efficient operations
• Measurable, sustainable resultsHere's how Jim can help your electric cooperative, municipal utility, or broadband company:
You're aware of the challenges, but what does success look like? Jim helps you:
1) Identify the targeted results that will improve your organization
2) Determine what stands between today and the results you want
3) Implement a plan that will take you therePLAN OF WORK
1:1 interviews with multiple employees, board members, and customers
Development of 3-5 Strategic Objectives
Implement a plan to drive meaningful resultsTIMELINE
Initial engagement (typically across 3-6 months) with ongoing support
You have a Strategic Plan, but it needs to be revised as a tool to lead your company. Jim helps you:
1) Assess the plan's prior impact on your organization
2) Modify the plan to align with current market and organizational realities
3) Refresh or create new Strategic Objectives to move you toward your goalsPLAN OF WORK
Two to three days of pre-assessment
Two to three days of internal facilitation
Two to three days of post-assessment and reportingTIMELINE
Ongoing support as needed to help drive implementation
You're challenged by a specific topic (an underperforming product, a decline in a customer satisfaction metric, an employee issue, etc.). Jim helps you:
1) Dive deep into the root of the problem
2) Develop an improvement plan
3) Follow up and report on progressPLAN OF WORK
Assessment of a specific issue through a "personal consultant" approachTIMELINE
Hourly engagement based on the topic
"Jim did a great job of leading our first ever Strategic Planning event and development. With his knowledge of our public power industry, he helped us to shape the direction for GDE moving forward and confirmed the things we were doing right. Several years after the initial Strategic Plan, Jim revisited with GDE and looked at where we were and what we needed to shine more light on. His style of visits with GDE leaders, staff, and board members was a very effective way to pull out the information needed to plan for the future.Jim is easy to work with, insightful, knowledgeable, and very supportive of GDE management. I have been very pleased with our relationship with Mr. Keiffer and the support that he provides us.”Mark Kimball, General Manager, Gallatin (Tennessee) Department of Electricity
“Jim not only understands the utility industry, but he understands people — and you need both to successfully run focus groups and strategic planning. Jim has helped several of Pioneer’s electric cooperative, broadband and statewide association members probe deeper to better understand their organizations and their customers, while delivering relevant and actionable recommendations.”
Andy Johns, VP of Marketing and Member Solutions, Pioneer Utility Resources
"LUS brought in Jim Keiffer to assist with a significant employee morale issue. After interviewing a majority of our employees, he developed an unbiased assessment of the situation. Jim provided clear insight into sensitive circumstances and delivered his findings to the LUS board in the form of an Action Plan. Further, he helped LUS put this Action Plan to work. His support was so valuable to our operation that LUS has retained Jim to develop and implement a Succession Plan for all our key positions."
Vic Pusser, CEO, Lawrenceburg Utility Systems
Jim Keiffer is President of Keiffer Energy and Management Consulting and has 40+ years of experience in the natural gas and electricity industry. Jim retired from TVA in October 2014 and has focused his consulting business within the energy industry and providing services in strategic planning, marketing and customer service, energy efficiency programs and overall management consulting.Jim began his TVA career in 1997 as Vice President of Marketing, responsible for growing the energy right® program and TVA’s Energy Services Co. Jim also served as GM of the Middle Tennessee Customer Service District, the GM of Customer Strategy and Support, and the central point of contact for TVPPA.Before joining TVA in August 1997, Jim worked in both the regulated and unregulated subsidiaries of CNG, a former $3 billion integrated natural gas company that is now part of Dominion Resources. At CNG, he served as Vice President of Marketing, Vice President of Supply, and Vice President of Human Resources.
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